Information Technology Governance and Service Management: Frameworks and Adaptations (Premier Reference Source). Aileen Cater-steel

Information Technology Governance and Service Management: Frameworks and Adaptations (Premier Reference Source)



Download Information Technology Governance and Service Management: Frameworks and Adaptations (Premier Reference Source)



Information Technology Governance and Service Management: Frameworks and Adaptations (Premier Reference Source) Aileen Cater-steel ebook pdf
Publisher:
Language: English
Page: 519
ISBN: 1605660086, 9781605660097

About the Author

Aileen Cater-Steel is a senior lecturer in Information Systems at USQ. Her current research interests include IT governance, IT service management and software process improvement. She has also published research related to software engineering standards, organisational and national culture, and electronic commerce. Aileen s PhD thesis was awarded the ACPHIS medal in 2005. Prior to her academic appointment, Aileen worked in private and government organisations where her career progressed from programmer, systems analyst and project manager to IT Manager.



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